Privacy Policy

Metkolist is operated by Edmart Inc. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, services, and platform at https://www.metkolist.com. Our Terms of Service at /terms-of-service also apply to use of the platform.

Metkolist is listing operations software for sellers. You may connect marketplaces you authorize — such as Shopify and Etsy, and other platforms we support over time (see our Integrations page) — to import, edit, bulk update, and publish or schedule listings from one workspace.

1. Scope

This policy applies to:

• Website visitors
• Platform users and businesses
• Team members using a workspace
• Sellers who connect their own marketplace shops or stores
• Anyone who communicates with us via email or support

It does not cover third-party websites or services linked from Metkolist, such as Shopify, Etsy, or other marketplaces you connect. Those services have their own privacy policies.

1A. Roles

For your Metkolist account data (for example name, email, billing identity), Edmart Inc. typically acts as a business/controller. For shop and listing data obtained from a Marketplace through a connection you authorize (limited to the scopes you grant for that Marketplace), you are the seller/controller (or equivalent), and Edmart Inc. processes that data as your service provider/processor to provide Metkolist features under these instructions and this Privacy Policy.

2. Information We Collect

A. Direct information

• Name, business name, email address, and phone number
• Billing details and account credentials
• Communications, support requests, feedback, and survey responses

B. Account and workspace information

• Account details and workspace settings
• Templates, profiles, preferences, and publishing rules
• Listing content including titles, descriptions, SKUs, attributes, tags, variants, and media

C. Connected marketplace data

If you connect a marketplace account you own or are permitted to manage, we may process data within the scopes you grant. This can include connections such as Shopify and Etsy, or other supported platforms, such as:

• Store or shop identifiers and catalog information
• Listing content, product attributes, images, categories, and mapping data
• Inventory, pricing, and operational metadata needed to import, sync, edit, publish, or schedule listings

We only access shops and stores the seller authorizes. We do not collect listings from shops or stores you have not authorized.

D. Automatically collected information

• IP address, browser type, device type, and operating system
• Pages viewed, timestamps, referral URLs, and clickstream data
• Logs, diagnostics, performance data, and cookie identifiers

3. How We Use Information

We use the information we collect to:

• Provide, operate, and improve the platform
• Create accounts and manage workspaces
• Authenticate users and control access
• Connect marketplaces you authorize
• Import, organize, edit, validate, and publish listing content
• Support bulk workflows, templates, scheduling, and automation
• Optionally generate AI listing-copy or media suggestions for content you create or upload yourself (not imported Etsy listing data), applied only after you review them
• Communicate with users and provide support
• Process billing and subscriptions
• Analyze how sellers use Metkolist (for example feature usage and reliability) to operate and improve the product. We do not sell Etsy or other marketplace listing content as an analytics product to third parties.
• Protect against fraud and security threats
• Comply with legal obligations

We use authorized shop, store, and listing data only to provide these seller features to the authorizing account owner.

4. Marketplace Connections

You may connect Metkolist to external platforms we currently support or add over time (see our Integrations page for current status) using OAuth or other authorization methods those platforms provide. Each connection is limited to shops or stores you authorize and to the scopes granted during authorization.

Those platforms’ own terms and privacy policies also apply. You can disconnect a connection in Metkolist or by revoking access in the marketplace account. After disconnect, we stop using that platform’s API for that shop or store. You may also request deletion of associated listing data as described below.

5. Etsy Shop Connection

If you connect an Etsy shop, Metkolist uses Etsy’s OAuth flow so you can authorize access to shops you own or are permitted to manage. We only access shops the seller authorizes, within the scopes granted during authorization. More about this seller tool: https://www.metkolist.com/etsy.

Data we may process in that authorized scope includes shop identifiers and listing content such as titles, descriptions, tags, photos, variants, prices, inventory, and related listing metadata.

We do not request order or buyer scopes from Etsy. Our application does not access, store, or process any Etsy order, transaction, or buyer data. The scopes we request are limited to listings_r, listings_w, listings_d, and shops_r.

We use this data to provide listing import/sync, editing, bulk edit, and publish/schedule to Etsy.

• Checkout stays on Etsy. We do not change, bypass, or imitate Etsy checkout.
• We do not move buyers off Etsy.
• We do not scrape other Etsy shops or public listings for unrelated use.
• We do not sell or share Etsy API access, API credentials, or Etsy member content with third parties for their own use.
• We do not use Etsy member content to train Metkolist models for resale, licensing, or unrelated analytics products.

You can disconnect the shop in Metkolist or revoke access in your Etsy account. After disconnect, we stop calling the Etsy API for that shop and delete associated Etsy shop and listing data within 30 days, or immediately if you submit an explicit deletion request (see Section 9, Section 10, and our Data Deletion page). Where a product exists in your workspace from multiple sources, we remove only Etsy-sourced fields; non-Etsy content you created remains unless you request full account deletion.

The term “Etsy” is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc.

6. AI-Assisted Features

AI features work only on content you create or upload yourself. Marketplace-imported data (including Etsy listings and Etsy-hosted images) is never sent to AI providers, and member content is never used to train models.

The platform may offer optional AI assistance to draft, review, classify, or validate seller-provided content, including listing copy and media. When you use these features for content you create or upload yourself, Metkolist may send the minimum necessary inputs—such as titles, descriptions, tags, attributes, and photos you provided directly—to subprocessors that provide model inference (for example, OpenAI or other contracted model providers), solely to generate suggestions. Etsy-originated content (imported listings and Etsy-hosted images) is never sent to AI subprocessors.

Suggestions are applied only after you review them. You remain solely responsible for reviewing all AI-generated outputs before publishing. Outputs are not guaranteed to be accurate, complete, or marketplace-compliant.

We do not sell or license your marketplace listing content to third parties. We do not use Etsy or other marketplace member content to train Metkolist’s own models for resale or unrelated products. Where a subprocessor offers settings to disable use of API inputs for their model training, we enable those options when available. Current AI and infrastructure subprocessors may be updated over time; contact support@metkolist.com for the current list.

You may ask us to disable optional AI features for your account (see Section 10).

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate metkolist.com and the Metkolist application. On metkolist.com, we currently limit cookies to what is necessary to run this marketing website; we do not set advertising or analytics cookies there today. The Metkolist app at app.metkolist.com may use additional cookies for login, security, and product features. You can control cookies through your browser settings; disabling some cookies may limit features. See our Cookie Policy for current details; it forms part of this notice.

8. How We Share Information

We do not sell personal information for money. We may share information in the following circumstances:

• Authorized marketplaces: Connections you explicitly authorize (such as Shopify and Etsy, or other supported marketplaces), so we can import, edit, publish, or schedule listings under the scopes you granted.
• Service providers / subprocessors: Trusted vendors who help us host, operate, secure, bill, communicate, or provide AI inference for the platform (for example cloud hosting, email delivery, payment processors, and AI model providers such as OpenAI), under contracts that limit use to providing services to us and to you.
• Legal authorities: When required by law, court order, or to protect rights and safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.
• With your consent: In any other case where you explicitly agree.
• Aggregated form: Anonymous, aggregated data that cannot reasonably identify you personally. We do not sell Etsy listing content as a standalone analytics or training dataset to third parties.

9. Data Retention

We retain your data for as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.

If you disconnect a marketplace, we delete associated shop, store, and listing data for that connection within 30 days. If you submit an explicit deletion request, we process it without undue delay (typically immediately for Etsy-connected data). Where a product exists in your workspace from multiple sources, we remove only the marketplace-specific fields and data for the disconnected connection; non-marketplace content you created remains unless you request full account deletion. We may retain a limited record where required (for example invoices, security logs, fraud prevention, or legal holds).

10. Seller Controls

You can:

• Access and update account information in Metkolist
• Disconnect a Shopify, Etsy, or other marketplace connection
• Revoke API access in the connected marketplace account
• Request correction or deletion of personal and listing data we hold
• Ask us not to use optional AI features for your account

To make a request, see our Data Deletion page or email support@metkolist.com or info@metkolist.com.

11. Data Security

We implement reasonable technical and organizational safeguards to protect account credentials and listing data. OAuth tokens are encrypted at rest. We do not ask you to provide Marketplace buyer or seller passwords to Metkolist; connections use Marketplace-approved authorization (such as OAuth) where available.

No system is completely secure. Use a strong, unique password and contact us immediately at security@metkolist.com if you suspect unauthorized access.

If we become aware of a security incident affecting Marketplace-connected data, we will notify affected account owners without undue delay. Where Etsy’s API Terms require notice to Etsy and/or the Etsy seller regarding compromise of data accessed via the Etsy API, we will follow those obligations.

12. International Data Transfers

Your information may be processed and stored in countries other than your own. Where required, we ensure appropriate safeguards are in place for cross-border data transfers in compliance with applicable laws.

13. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

To exercise these rights, contact us at support@metkolist.com or info@metkolist.com.

14. U.S. State Privacy Rights

Residents of certain U.S. states (including California) may have additional rights under applicable state privacy laws. Please contact us to learn more about the rights available to you.

15. Children's Privacy

Metkolist is intended for adults and businesses. It is not directed to children under 13 (and we do not knowingly collect personal information from children under 13). Our Terms also require users to be at least 18. If you believe we have collected information from a child, contact us and we will delete it promptly.

16. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your information.

17. Contact Us